Residents
Resident Frequently Asked Questions
Quick answers to common questions from Allo residents.
Resident FAQs
How do I pay rent?
Log into your resident portal at allogroup.rentvine.com to set up one-time or recurring payments via ACH or credit/debit card. We recommend enabling autopay to ensure on-time payments and avoid late fees. Rent is due on the 1st of each month, and late fees apply after the grace period outlined in your lease.
How do I submit a maintenance request?
Submit all non-emergency maintenance requests through the resident portal under the "Maintenance" tab. Include photos and detailed descriptions to help us respond quickly. For true emergencies (like active water leaks, no heat in winter, or electrical hazards), call the emergency maintenance number listed in your lease and on your welcome packet.
What is considered an emergency maintenance issue?
Emergency maintenance includes issues that pose immediate safety risks or make the home unlivable: active plumbing leaks, no heat in winter (below 55°F), no AC in summer (above 85°F), complete loss of power, gas leaks, broken locks on exterior doors, or sewage backups. All other issues should be submitted through the portal as standard requests.
Can I have a pet?
Pet policies vary by property and are outlined in your lease. If pets are permitted, you must complete our pet screening process at allo.petscreening.com and pay applicable pet fees or deposits. Unauthorized pets may result in lease violations and fees. Contact our team before bringing any pet into the home.
How do I give notice to move out?
Review your lease for the required notice period (typically 60 days before your lease end date). Submit written notice through the resident portal or email team@allogrp.com. We will send move-out instructions including cleaning requirements, final walk-through details, and security deposit return timelines.
What am I responsible for maintaining?
Residents are responsible for routine tasks like changing HVAC filters monthly, keeping the home clean, managing pest prevention, lawn care (if specified in lease), and reporting maintenance issues promptly. Allo handles all major repairs, appliance failures, and structural issues.
When will I get my security deposit back?
Security deposits are returned within 45 days of move-out per Maryland law, minus any deductions for damages beyond normal wear and tear, unpaid rent, or cleaning fees. You will receive an itemized statement with your deposit refund or explanation of any deductions.
How do I add a roommate or request a lease change?
Any changes to occupants or lease terms require written approval from Allo. Submit your request through the portal or contact our team. Additional occupants must complete our screening process and be added to the lease before moving in.